Log in / register today to start working with this Raketeer!

I'm the GUY!

Joanna Marie Dikit
Joanna Marie Dikit
I'm Your VIRTUAL STARBUCKS (Coffee maker)
Location: Parañaque City - Metro Manila
Joanna Marie Dikit  

Profile

Personal Description

Projects & Experience:
General Purpose

Perform a wide range of administrative and office support activities for the company to facilitate the efficient operation of the organization.
Main Job Tasks and Responsibilities

answer, screen and transfer inbound phone calls
receive and direct visitors and clients
general clerical duties including photocopying, fax and mailing
maintain electronic and hard copy filing system
retrieve documents from filing system
handle requests for information and data
resolve administrative problems and inquiries
prepare written responses to routine inquiries
prepare and modify documents including correspondence, reports, drafts, memos and emails
schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
prepare agendas for meetings and prepare schedules
record, compile, transcribe and distribute minutes of meetings
open, sort and distribute incoming correspondence
maintain office supply inventories
coordinate maintenance of office equipment


Education and Experience

computer skills and knowledge of relevant software
knowledge of operation of standard office equipment.
knowledge of clerical and administrative procedures and systems such as filing and record keeping
knowledge of principles and practices of office management

Key Competencies

communication skills - written and verbal
planning and organizing
prioritizing
problem assessment and problem solving
information gathering and information monitoring
attention to detail and accuracy
flexibility
adaptability
customer service orientation
teamwork
My Skills & Services:
Appointments
• Calendar management
• B2B / B2C appointment setting
• Client visit appointment
• Making Business and personal reservations
• Invitations

Call answering 24/7
• Virtual reception with your company's
welcome message
• Message taking
• Customer services
• Order taking
• Call taking & then transfer to your number
• Interview schedules
• Product and services information

E-mail and chat support
• Managing and sending out emails
• Answering queries via email
• Customer support (pro-active and reactive)
• Sending follow up or reminder emails
• Ticket based email management
• Online chat for your website


Service Description Rate(PHP)
Basic Accounting (Creating a ledger and sending Invoices) 10 hours weekly (Quickbooks) 4000
Full Time VA (Seo, Admin, Wordpress, Accounting) 30000
Call Center Training 10 hours weekly (inclu training materials) 2000
Part time Virtual Assistant/4 hours a day/monthly 17500
Any other work related services/hr 550

Trainings & Education

Education, Trainings & Organizations:
Bachelor of Science in Customs Administration
Philippine Merchant Marine School-Colleges
(2005-2009)

Basic Customer Service Training
AMDATEX 2009

White Belt Six Sigma
6sigma 2013

IVAA Certification
2012

Social Media Zendesk Certification
2013


Halogen Software Management Certification
2014


Accredited Certifications (Verified):

{source}
Udemy
Advanced TSQL Querying Using SQL 2014
Udemy
SEO Introduction From an Ex-Googler
Udemy
Search Engine Optimization Training
Udemy
Java, From 1st Code To Expert Programmer
Udemy
Learning Java, A Video Guide For Beginners
Udemy
From SEO to SEO 2.0

Photo Album


https://www.flickr.com/photos/123387160@N05/

Video Playlist

https://www.youtube.com/watch?v=dDQusehRSjk

Google Drive

https://drive.google.com/drive/u/0/folders/0B7wjuy8BPKTmODEtalM3bUVCMnM

Reviews

To write a review, you must be logged in and have a completed project with this user.
Name Entry
Online Reputation Management

Created On: 03/18/2015 23:33:07
     

I highly recommend Jana Dikit with her services have allowed me to have more time to focus on growing my business which has greatly impacted my company's success. She has exceptional administrative skills which has enabled me to completely entrust projects into her hands. She also has strong interpersonal skills so I can count on her to handle communications with my clients with the utmost professionalism. Jana's experience and high standards of excellence in her work make her truly invaluable to me as a business owner.


VIRTUAL ASSISTANTS PH

Created On: 01/16/2015 22:13:48
     

We are able to set up a VA Team because of her help. She is now managing 3 heads in Manila for Virtual Assistant Projects.


VIRTUAL ASSISTANTS PH

Created On: 11/04/2014 21:42:55
     

Joanna is now working for us to get qualified staff for our company in Alabang


People who viewed this profile also viewed:
Roseland Salve
Travel Agent, Typist, Virtual Assistant
from Bulacan
Maybelle Favila
Technical support specialist for DSL connection
from Manila City - Metro Manila
Renato Banagudos
Registered Nurse, Customer Service Representative, Admin VA
Macita Gracia Randrup
Project Manager, Graphic Designer, Copywriter
from Las Piñas City - Metro Manila
Roseland Salve
Travel Agent, Typist, Virtual Assistant
from Bulacan
Maybelle Favila
Technical support specialist for DSL connection
from Manila City - Metro Manila
Renato Banagudos
Registered Nurse, Customer Service Representative, Admin VA
Macita Gracia Randrup
Project Manager, Graphic Designer, Copywriter
from Las Piñas City - Metro Manila