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Francis Kendrick Piros
Francis Kendrick Piros
Registered Nurse and Virtual Assistant
Location: Quezon City - Metro Manila
Francis Kendrick Piros  

Profile

Personal Description

Projects & Experience:
Sales Representative
July 16, 2012 – October 16, 2012
Sitel Philippines

• Handle inbound calls from customers who wants to disconnect their services.
• Promote services that can be transferred to the customer’s new house to prevent disconnection.

Healthcare Representative
November 16, 2012 – December 8, 2013
Hinduja Global Solutions, Philippines
.
• Review member’s file if another medical insurance is liable for the member’s medical expenses.
• Perform an outbound call to the other insurance carrier to verify member’s eligibility.

Quality Analyst
December 9, 2013 – December 15, 2015
Hinduja Global Solutions, Philippines

• Monitor outbound calls made by the associates ensuring accuracy of information gathered from the other insurance carrier.
• Check updates and requests made by the associates to make sure that appropriate determination and documentation is made.

Team Leader
December 16, 2015 – May 16, 2016
Hinduja Global Solutions, Philippines

• Handle a team of 15 associates.
• Monitor the metrics of each associate.
My Skills & Services:
• Responsible and outstanding communication skills.
• IVT training (ongoing)
• Effective leadership qualities.
• Have excellent computer skills (MS office, particularly in Excel and PowerPoint).
• Strong ability to adapt to new environments.
• Can handle queries very well with pleasant interpersonal skills.
• Client relationship management.
• Typing speed: 45 – 53 wpm
• Basic sales knowledge.
• Willing to learn new knowledge.
• Fantastic online research skills.
• Responds and manages e-mail within the required turn-around-time.


Service Description Rate(PHP)
Private duty nurse 1200
Email support 100
Transcribe 200
IV insertion 300

Trainings & Education

Education, Trainings & Organizations:
Education:
BS in Nursing from Far Eastern University.

Profession:
Registered Nurse


Accredited Certifications (Verified):

Photo Album


https://www.flickr.com/photos/123387160@N05/

Video Playlist

https://www.youtube.com/watch?v=IsiIag5f2Fw

Google Drive

https://www.drive.google.com/drive/folders/0B6jmlfePaBieUl9EWjR3QkVvRDQ

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